Job Description

About the Role

The SRE Program Manager is responsible for driving large-scale reliability, availability, and operational excellence initiatives across engineering teams. This role combines technical understanding of SRE principles with strong program management capabilities to deliver cross-functional projects, improve systems resilience, and ensure consistent adherence to reliability standards.

Key Responsibilities

Establish reliability KPIs: SLOs, SLIs, SLAs and enable teams to track and maintain them.

Lead incident management process improvements, including post-incident reviews (PIR) and root cause analysis (RCA).

Oversee observability, monitoring, and automation improvements across platforms.

Manage operational risk assessments and ensure compliance with reliability, performance, and availability standards.

Required Skills & Experience

Technical Expertise

• Strong understanding of SRE principles: automation, monitoring, SLIs/SLOs, incident management, capacity planning.
• Familiarity with cloud platforms (AWS/ Azure/ GCP).
• Experience with monitoring/observability tools (Prometheus, Grafana, Splunk, Datadog, New Relic, etc.).
• Knowledge of DevOps, CI/CD pipelines, containers, and microservices (Docker, Kubernetes preferred).

Program/Project Management

• 7+ years of experience managing large technical programs, preferably in SRE, DevOps, or Cloud Infra.
• Proven experience with agile methodologies, risk management, and release governance.
• Strong documentation, reporting, and stakeholder communication skills.

Soft Skills

• Ability to influence without authority and drive outcomes across multiple engineering teams.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication skills with experience interacting with senior leadership.

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