Job Description
Patient Care Coordinator (Contract-to-Hire)
Fort Lauderdale, FL
Responsibilities
- Oversee all front-office activities, including greeting patients, coordinating appointments, managing incoming calls, processing referrals, and facilitating check-in and check-out.
- Deliver a high level of patient-centered service by creating a friendly, professional, and supportive environment.
- Confirm, update, and accurately document patient demographics and insurance details while collecting co-payments.
- Ensure front-desk areas, patient files, and common spaces remain organized and presentable.
- Partner with the centralized reception team to maintain seamless and timely phone coverage.
- Respond to patient questions and concerns with discretion, empathy, and effective resolution.
- Adhere strictly to HIPAA guidelines and organizational policies related to patient confidentiality.
- Participate in team meetings, trainings, and clinical discussions as needed.
Qualifications
- Demonstrated knowledge of HIPAA compliance and patient privacy standards.
- Strong communication and interpersonal abilities with a commitment to excellent patient service.
- Proven ability to prioritize tasks and remain efficient in a high-volume, fast-paced setting.
- Clear written and verbal communication skills; bilingual proficiency is a plus.
- Comfortable using electronic systems and standard office software; familiarity with AthenaHealth preferred.
- Prior experience in a medical office or customer-facing role is strongly preferred.
Job Tags
Contract work, Work at office,