Job Description
About Primrose Health Primrose Health is a fast-growing medical practice management company helping independent physician offices thrive. We support practices with operations, technology, and revenue cycle management (RCM)—so physicians can focus on patient care.
The Role We’re hiring a Junior Account Manager to support a portfolio of physician practices with a high-touch, relationship-driven service experience. RCM experience is optional —we’ll train you. What’s not optional: you must enjoy constant one-on-one communication and be energized by a busy, collaborative environment .
If you don’t like being on the phone with customers and physicians every day, this role will not be a fit.
What You’ll Do - Build trusted relationships with physicians and practice staff through frequent phone calls (and text/email)
- Handle day-to-day questions, requests, and issue resolution with urgency and professionalism
- Learn our RCM workflows quickly and help coordinate solutions with internal billing/ops teams
- Review basic performance metrics and reports (we’ll teach you what to look for) and communicate takeaways clearly
- Track open items, follow up consistently, and keep accounts organized in a fast-moving queue of priorities
- Escalate complex issues appropriately while keeping the client informed throughout
What You’ll Gain - Hands-on training in RCM / medical billing operations
- Mentorship from experienced Account Managers with a clear path to grow into a full Account Manager role
- Strong experience working directly with physician clients (high visibility, real responsibility)
- Exposure to modern workflows and technology—including our AI-enabled solutions supporting practice operations
What We’re Looking For Required:
- ~2 years experience in a customer-facing role (account support, customer success, client services, operations, banking, consulting, etc.)
- Strong academic background and analytical mindset (you like data, patterns, and problem-solving)
- Excellent communication skills—especially comfortable on the phone
- Organized, responsive, and able to move fast without dropping details
- Coachable and eager to learn—able to ramp quickly with training
Nice to have (not required):
- Healthcare experience, physician office exposure, or any RCM/billing familiarity
Why This Role Is Different This is not a “quiet” back-office role. It’s a high-interaction, high-urgency position where you’ll talk to physicians regularly and work closely with teammates every day.
To apply: Submit your application on LinkedIn (a short note on why you enjoy phone-based client work helps you stand out).
Job Tags
Work at office,