Job Description
JOB SUMMARY
As part of a highly functional team, the IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.
ESSENTIAL DUTIES
- Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.
- Provides the EUC team with technical expertise in all technologies within EUC’s scope.
- Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.
- Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.
- Write and follow documented procedures and encourage knowledge sharing amongst team members.
- Maintain a strong Customer Service orientated approach to resolving issues.
- Deliver end user support remotely, onsite and over the phone.
- Work with remote Vendor support and on-site consultants.
- Multi-task in a demanding environment.
- Work as part of a global team.
- Participate in afterhours work as needed.
- Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.
- Other duties will be assigned to this position as needed.
REQUIRED EXPERIENCE
- 5+ years’ experience in a Corporate IT role
- Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies
PREFERRED EXPERIENCE
- ITIL v3 (or higher) Foundations Certification
- Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365
- Demonstrated understanding of Cyber Security best practices (eg; role-based access control)
- Previous experience working in the Oil & Gas industry
- Experience working in Alaska
Job Tags
For contractors, Work at office, Local area, Remote work,