Job Description
Title: IT Support Specialist
Location: Haslet, TX
Duration: 12-24 Month Contract to hire
Pay: $35-40 per hour
Job Summary
We are seeking a highly motivated and technically proficient IT Support Technician to serve as the primary on-site technical resource for our critical warehouse and logistics operations in Haslet, TX. This role focuses on Level 2 and Level 3 support, ensuring the reliability of material handling systems, end-user computing, local network infrastructure, and critical server environments. The ideal candidate thrives in a fast-paced environment and possesses strong troubleshooting skills across hardware, software, and networking domains.
Key Responsibilities
Warehouse & End-User Support (Tier 2/3)
- Provide advanced, hands-on support and maintenance for all warehouse technology, including RF scanners, mobile computing devices, label printers, and barcode systems.
- Resolve complex desktop (Windows OS) and application issues, minimizing downtime for all operational staff.
- Manage user accounts, permissions, and security policies within Microsoft 365, Intune and Active Directory/Entra ID environments.
- Utilize and maintain the ticketing system (e.g., ConnectWise, NinjaOne) to track, prioritize, and resolve support requests according to defined SLAs.
Infrastructure & Systems Maintenance
- Administer and monitor on-site server infrastructure, including Windows Server versions and virtualized environments (e.g., Hyper-V ).
- Perform regular system updates, patch management, and backups to ensure data integrity and system security.
- Assist in maintaining and troubleshooting networking components, including switches, wireless access points (WAPs), VLAN segmentation, and VPN connectivity (L2TP/SSL).
- Coordinate with external vendors and specialized IT teams for large projects, security incidents, or infrastructure upgrades.
Deployment & Projects
- Lead the deployment, configuration, and imaging of new workstations, mobile devices, and industrial equipment.
- Participate in IT projects focused on performance optimization, security hardening (e.g., MFA implementation, endpoint defense), and technology refresh cycles.
Qualifications
- 3+ years of professional experience in an IT Support or Systems Administration role, preferably within a logistics, manufacturing, or distribution environment.
- Solid hands-on experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Proficiency in administering and troubleshooting Windows Desktop operating systems and Windows Server environments.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VLANs) and supporting enterprise-grade network hardware (e.g., Fortinet, UniFi).
- Experience with RMM/PSA tools for remote troubleshooting and centralized monitoring.
- Must be able to lift up to 40 lbs, climb small ladders, and work hands-on with wiring and hardware in an industrial setting.
- Excellent communication skills with the ability to translate technical issues into clear terms for non-technical staff.
Job Tags
Hourly pay, Contract work, Local area, Remote work,